Privacy Policy

1. Introduction

Tixmore LLC ("Tixmore," "we," "our," or "us"), a Wyoming limited liability company, operates an event management and ticketing platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide

• Account Information: When you register, we collect your name, email address, and password.
• Event Organizer Information: If you create events, we collect your organization name, contact details, and payment information for payouts.
• Ticket Purchase Information: When you purchase tickets, we collect your name, email address, and payment details necessary to process the transaction.
• Registration Form Data: Event organizers may configure custom registration forms. Any information you provide through those forms is collected on behalf of the organizer.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on pages, and referral sources. We use Google Analytics to collect and analyze this data.
• Device Information: Browser type, operating system, device type, and screen resolution.
• IP Address: Used for security, fraud prevention, and approximate geolocation.
• Cookies: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage patterns. For more details, see our Cookie Policy.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service
• Process ticket purchases and deliver e-tickets
• Send order confirmations, ticket details, and event updates
• Process payouts to event organizers
• Facilitate event check-in via QR code scanning
• Provide customer support
• Detect and prevent fraud or abuse
• Improve and optimize the Service
• Send administrative communications (e.g., password resets, security alerts)

4. How We Share Your Information

4.1 With Event Organizers

When you purchase a ticket or register for an event, your name, email, and any registration form answers are shared with the event organizer so they can manage their event, communicate with attendees, and facilitate check-in.

4.2 With Service Providers

We share information with third-party providers that help us operate the Service, including:

• Payment Processors (e.g., Stripe) to process payments securely
• Email Services (e.g., Mailgun) to deliver transactional emails
• Cloud Hosting to store and serve data
• Analytics Tools (e.g., Google Analytics) to understand usage patterns

4.3 As Required by Law

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Tixmore, our users, or others.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Order and ticket records are retained for the period required by applicable tax and accounting regulations. You can request deletion of your account and associated data by contacting us.

6. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (TLS/SSL), secure payment processing, and access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

8. Cookies

We use the following types of cookies:

• Essential Cookies: Session cookies to keep you signed in and a locale cookie to remember your language preference.
• Analytics Cookies: Google Analytics cookies (_ga, _ga_*) to understand how visitors interact with our Service, including pages visited, time spent, and traffic sources.
• Functional Cookies: Affiliate tracking cookies to attribute referrals to the correct affiliate partner (30-day expiration).

You can control cookie preferences through your browser settings. For more details, see our Cookie Policy.

9. Children's Privacy

The Service is not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Tixmore LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States